This online service can be used to make a warranty claim for a defective Toshiba product. Please have your product’s serial number available. If you haven’t registered your product, it is possible that your warranty won’t be automatically detected. However, if your product is not detected automatically, you will be able to request your service anyway. If this situation occurs, simply prepare a copy of your proof of purchase in .jpg or .pdf format and upload it when prompted to do so. Thank you!
Have you have submitted a service claim already? If yes, you can track the progress here: https://weblord.toshiba-tro.de/weblordtracking/default.aspx