Service Announcement

*** IMPORTANT INFORMATION ***

*** Please read before proceeding with your warranty repair booking ***

When booking a warranty repair online there are a number of points that you must be aware of and adhere to in order to ensure that the process can be completed properly and that your laptop computer is protected during transportation. These points are outlined below:

Repair Booking and Packaging

In order to receive a collection of your faulty laptop on the next business day, bookings on this system must be made and completed before 8:00pm on the preceding day.
When making this booking it will be your responsibility to ensure that your laptop is properly packaged during the transportation phase from your home/business location to the Central Repair Depot.
You must return the whole laptop for repair and not just a faulty component.
When packaging your laptop, please ensure that adequate soft packaging, preferably bubble wrap, is used to protect the unit and stop it moving around within the shipping box you are using – Toshiba recommend at least 5cm/2” of packaging around all sides of the laptop.
DO NOT use shredded paper of similar material for packaging as this can get into the laptop and may adversely affect its future performance.
The outer box should also be securely sealed.
Toshiba will not be responsible for any damage caused by insufficient packaging.
Data is not guaranteed and may be lost as part of the repair process. If you are able to you are strongly advised to backup all important information before sending your laptop in for repair.
You must be 18 years old or over.

Items to Return

In order to prevent any delays occurring with your repair please note the following in respect of the items that should be sent to the Central repair Depot:

Laptop computer should be sent with the battery pack connected.
All CD’s, DVD’s and memory cards, for example SD Cards should be removed unless specified.
The mains adapter and mains lead should not be returned.

Toshiba will not accept responsibility for any item included without previous notice or request. Should you change your mind about the items you are including please notify us as on the comments section as part of this booking process.
If you believe that the fault you are experiencing relates to the operation of the mains adapter or the battery pack we would request that you contact us on 0844 847 8944 (Monday to Friday, 9am to 6pm) to discuss this as we may be able to offer you a quicker solution to your issue than using our Central repair Depot.
If you have a faulty option part such as an external HDD or docking station and they are in warranty then please use our Option Claim process at http://www.toshiba.eu/option-claim.

Collection, Repair and Return of Repaired Laptop

Once this booking has been completed, our Central Repair Depot will send UPS to collect the laptop on the next business day between the hours of 8:00am and 5:30pm. If the laptop is unable to be collected for any reason UPS will try again over the next two consecutive working days. If your laptop has not been collected by the end of that period we would request that you contact us on 0844 847 8944 (Monday to Friday, 9am to 6pm).
Once the laptop has been collected it will take approximately ten working days, subject to parts availability and any unforeseen circumstances, to be inspected, repaired and an attempt made to deliver it back to you. If you are unavailable on redelivery, UPS will leave a card for you to rearrange delivery.
Providing you supply appropriate contact information, you will be provided with updates via e-mail and text messaging, and you are also able to track the repair progress online at http://www.toshiba.co.uk/tracking.
Your laptop will be returned to you in a new box since Toshiba are unable to guarantee the retention of your original packaging.

Non-Warranty Repairs and Out of Scope Issues

This service is provided for the repair of Toshiba laptops that are covered by the terms of the manufacturer’s warranty only.
If upon receipt and inspection of the laptop, the fault is found to be due to misuse, physical damage, liquid damage or wear and tear, then the repair would not be covered under the warranty and a quote will be issued.
Upon receipt of this quote you will then have the choice to either (a) pay the quote and have the unit repaired and returned to you, or (b) pay to have the laptop returned to you unrepaired at the cost of £80.34 (including VAT).
Payment can only be made via credit or debit cards that are registered to a UK address and have been issued by a UK bank.